Following Procedures – A Detective Story

Austin Henderson

in Thomas Erickson and David W. McDonald (eds), HCI Remixed: Reflections on Works That Have Influenced the HCI Community, MIT Press, Boston, MA USA. 2008

HCI Remix is a collection of essays by those in the HCI field in response to a request for accounts of how a piece of work (at least 10 years old, and by someone other than yourself) has made a big difference to me in my work over my lifetime.

This essay is my response, concerning the paper:  Lucy Suchman, “Office Procedures as Practical Action: Models of Work and System Design”.

(full text)

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