{"id":1,"name":"Austin Henderson","url":"http:\/\/www.rivcons.com","description":"Austin Henderson\u2019s 50-year career has focused on the use of tools and services in accomplishing work.  His background is in human-computer interaction. From the narrow questions of ease-of-use, his focus has broadened to concerns about what is needed to do the work, and further to the framing of working itself and the place of tools in it. His work has been grounded in observational interaction (ethnographic and conversational) with people at work, analytical reframing of the work and its setting, and exploratory development (prototyping and evolutionary deployment) of socio-technical systems.\r\n\r\nAustin has engaged a broad spectrum of perspectives of tool use across disciplines, work practices and cultures. His work has encompassed:\r\n  - strategic industrial design (Fitch, and as an independent consultant), and\r\n  - corporate research and architecture (MIT\u2019s Lincoln Laboratory, Bolt Beranek and Newman, Xerox Research -both PARC and EuroPARC, Apple Computer, and Pitney Bowes), and \r\n  - commercial and research applications development in many domains (including manufacturing, programming languages, air traffic control, electronic mail user interface design tools, computer workspace management, distributed collaboration, and user-evolvable). \r\n\r\nHe focuses on regularity and diversity in socio-technical systems, the interaction of people with the mechanisms in those systems, and the practices and tools of system development and evolution. \r\n\r\nThe primary goal of his work is to better meet user needs, both by improving system development to better anticipate those needs, and by improving system capability to enable users themselves to better respond to unanticipated needs when they arise in a rich and changing world.","link":"http:\/\/rivcons.com\/?author=1","slug":"austinhenderson","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/ec9d0eae5d1151685923d577e2673ea4d09c2b8a0d37f3d68c46c094e6a76c5f?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/ec9d0eae5d1151685923d577e2673ea4d09c2b8a0d37f3d68c46c094e6a76c5f?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/ec9d0eae5d1151685923d577e2673ea4d09c2b8a0d37f3d68c46c094e6a76c5f?s=96&d=mm&r=g"},"meta":[],"_links":{"self":[{"href":"http:\/\/rivcons.com\/index.php?rest_route=\/wp\/v2\/users\/1","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/rivcons.com\/index.php?rest_route=\/wp\/v2\/users"}]}}